Questions & Ansers

Flood restoration refers to the process of repairing and restoring a property that has been damaged by floodwaters. It involves cleaning, drying, dehumidifying, disinfecting, and repairing affected areas to prevent further damage and restore the property to its original condition. Flood restoration services can include water extraction, structural drying, mould remediation, and repairing damaged infrastructure.

It’s crucial to call flood restoration professionals as soon as possible after a flood occurs. The quicker the response, the less damage your property will sustain. Water can begin to cause structural damage, mould growth, and contamination within hours, so immediate action helps prevent long-term issues.

DO NOT BEGING ANY CLEAN UP IF THERE IS A RISK TO YOUR HEALTH AND SAFETY!

While you can begin basic clean-up tasks, such as removing small amounts of water or debris, it’s best to hire a professional flood restoration service. They have the specialised equipment and expertise needed to quickly extract water, dry out affected areas, and properly sanitise the space to prevent health risks like mould or bacterial growth. 

Flood restoration companies use a variety of specialized equipment, including:

• Water extractors to remove excess water
• Industrial dehumidifiers to dry out the affected areas
• Air movers to improve airflow and speed up the drying process
• Moisture meters to assess humidity levels and ensure the property is properly dried
• Sanitizing agents to disinfect and prevent mould and bacteria growth.

The time required for flood restoration depends on the extent of the damage. Minor flooding may take just a few days, while severe flooding could take a week or more. A typical restoration involves drying out the space, cleaning and sanitising, and repairing or replacing damaged materials. Our company will provide an estimated timeline based on the size and severity of the damage.

Many home and business insurance policies cover flood restoration costs, but coverage can vary. It’s important to check with your insurance provider to determine what’s included in your policy. Be sure to document all damage and keep receipts for restoration services, as these may be required when making a claim.

Mould can grow quickly after water exposure, especially in areas with high humidity. Flood restoration specialists assess the property for mould growth and use effective techniques like:

• Mould removal chemicals to kill spores
• Air scrubbers to purify the air
• Containment procedures to stop mould from spreading to unaffected areas
• Drying techniques to eliminate moisture that encourages mould growth.

Flood restoration services can handle various types of water damage, including:

• Category 1: Clean water (e.g., from a burst pipe)
• Category 2: Greywater (e.g., washing machine overflow)
• Category 3: Blackwater (e.g., sewage or floodwater containing contaminants). Each category requires different restoration methods, with Category 3 water requiring more intensive cleaning and sanitisation to ensure health and safety.